Recently, at the presentation of the course of his party asked: "What gives you the right to influence people who do not agree with you work?" So, I got interested ...
I smiled slightly befogged question asking yourself - "What has happened so that she may not know it?"
Some time ago I went along with his wife ... we had a great opportunity to ride along on business. One of the cases had to renew our driver's license. Excellent, I think you have to stand in long, slowly moving queue. In Illinois when renewing a driver's license "long queue" - the part of the process. Often it is the task: the crowds of people moving in a few lines to the employees, have traditionally not well-motivated and high quality customer service.
Whatever it was that wonderful day when it went, Linda and I, this was the case in order to get pleasure from each other day and all that gives life. (Funny how those wonderful days continues to happen time after time!) Approaching the first turn, I physically otzerkalival local guard, where he helped the visitors. Soon he noticed us and was so good, that quickly led us through the turn.
Then, working with women in the "service" and we were able to enjoy their society as they are ours, as we talked cheerfully. As it turns out that if people ask how are you and how they can enjoy the day, it seems that this leads them to a place which is better than where they were ... Hmm ...
Then, after a short conversation with the supervisor, when we praised her tattoo, she happily pomogda we still have a two-queue! (At that time, I am more than pleased as we are moving quickly - faster than any thought possible!) After a short conversation with a photographer, he placed my wife in front of the queue, photographed on the right and let us quickly. (This happened immediately after he nearly assaulted a woman who probably did not know how it could affect it.) Meanwhile, the supervisor of the department came and we talked about many personal things, as if friends were already years ahead.
Later we looked at another place, where we helped quite without enthusiasm for another person. Linda turned to me and asked "... Honey, help her feel better?" Yes this is honorable privilege, what does she asked. Soon it may also be consistent and that it can move people even better experience. Of course, with delight, and smiling, I have this woman to talk about her home country (Ireland), her visits to Ireland and escort it to its happy and pleasant memories. When we went from the cashier, she smiled (smiling big), wishing us both a good day.
Such opportunities, so every day! Now think about the effect on us, every person we meet: when we see a new child of our friend and how it affects our state, or as it may affect a colleague or customer as an individual can change our state, helping to smile and feel warmth and care.
In another case I was lucky enough (funny, there are opportunities every day) has recently come to the bank where the employees are not smiling, so I was less than welcomed warmly: "Hello, what can I help you?" As you probably guessed, I could not leave. So it was, I talked with her, beginning with a heart "priiiveeeet, kupaya its rich tone. Next, asking questions, I often hear yourself asking things like "... When you begin to feel the real hoooorooooshshoooo of whether that would be here today ... How are you? Fine, speak ... And what moment you allow yourself to learn how you and the truth is well? " When I discovered that it's true and in good condition, I leave of, feeling very good from what someone else is better or more comfortable or happy feelings than before we met ... (Is there such a presuppozitsii GLP: keep people in better condition than before your meeting? (By the way, to whom they are needed, these presuppozitsii?).
Two weeks later, I came to the same bank and saw the same employees. She was standing with a kind of tired, irritated, and certainly without a smile ... As soon as our eyes met its status changed complexion changed and she welcomed me with a broad smile. I greeted her warmly, asking (and knowing the answer) "... you remember me?" What she said: "Yes!", The more smiling, and we had another conversation.
So, I am in sales and service industry. I play the role of the coach, hypnotist, father, husband and manager (and more), as professional communicators. Every day I meet new people. Every day I talk to people from people. Every day we meet people whom we know or do not exist. We see them, talk with them, and yes: every day we have to influence them in one or the other side. When the party asked my training, which gives me the right to influence people without their consent, I answer, as professional communicators, - "What gives us the right to participate in communication as the need to? We want to communicate and influence by accident?"
For those of us who know, we know that we have influence on others ... and if you, like me, want to keep people in better condition to help them get out of life what they want, and feel better, we must deliberately direct their communication to achieve their goals.
As professional communicators, we should not be able to respond in time to communicate? I think that people can not communicate. " This phrase is presuppozitsiya that we would like it to influence others in the communication. So I ask: what answer you would like to receive?
Jim Accetta,
Trainer of NLP.
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